What information may be collected?
When you visit our website, your IP address (the unique address which identifies your computer on the internet) will automatically be logged by our web server. We may automatically collect non-personal information about you such as the type of internet browsers you may use or the site from which you linked to from our website. You cannot be identified from this information and it is only used to assist us in providing an effective service. If you register, we will collect information such as your full name, address, telephone number, e-mail address and/or other details which users may voluntarily provide.
How is the information used?
We will use your personal information for basic profiling purposes and to let you know about other goods and services in which you may be interested. We will also use the information we collect to track and monitor the usage of our website and help us understand the patterns of site visitors. This will help us operate the site more effectively, identify what sort of information is of interest to our users and assist us in business processes such as record keeping.
If you register, we may also use your personal information to help control access to restricted member areas of the website and process any orders submitted by you.
Will my personal information be provided to third parties?
We may share your personal information with third parties but only in the circumstances set out below.
- We may supply your personal information to third parties (such as our internet service providers) who help us administer our website. These third parties must at all times provide the same levels of security for your personal information as EFD and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of EFD.
- We will supply your personal information to our hosting administrators who are based in the UK.
- We will supply your details to our selected 3rd party company who will fulfil additional services including Sage Pay for payment services.
- We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; if in our good faith judgement, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of EFD, its customers and the public.
Will I be sent information that I did not ask for?
To keep you informed about our services, we may send a monthly newsletter or email communications relevant to content on the site or to keep you informed of relevant changes to the service. This may also include planned outages and operational changes to the website; if you do not wish receive such communications, unsubscribe to the newsletter displayed at the end of the email. If you have any queries regards this issue please contact us at the address below or, e-mail us at firstname.lastname@example.org. In certain circumstances we may text you details of a delivery or updates with regard to a delivery or enquiry.
We will use “cookies”. Otherwise known as a type of tracking software, a cookie is a small, unique, text file that is sent to your browser from a web server and stored on your computer’s hard drive. We also run Google Analytics and Adwords as well as, the management of the site and for the purposes of authentication.
Chatroom, forums, profiles and User Generated Content
Users are reminded that chat rooms, forums and areas of our services that allow you to submit content or set up a profile are for public viewing and discussion. Any personal information supplied by users here is widely accessible. EFD is not responsible for the content posted of these services posted by users.
What security will exist?
We are committed to protecting the privacy of your personal data. We use appropriate standards of technology and operational security to protect personal information including a Secure Server (based in the UK) and network firewall connection. Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information.
Internet and Data Storage
Personal information submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of personal information using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your personal information is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘Hacking’. Any transmission of personal information on or through the use of our website is at your own risk.
Transmission of Data Overseas
We shall not transfer your personal information outside the European Economic Area without your prior consent and not without first having assessed the adequacy of protection for individual rights in respect of personal data available in that country.
How can I access my personal information?
You have certain rights as a Data Subject under the Data Protection Act 1998 to request details and in certain circumstances a copy of the personal data which we hold about you. The law states that we may charge you a fee (currently £10) for providing this information. If you would like a copy, please write to us at the address below and mark your envelope “Personal information request”. Should you discover any inaccuracies in such personal data, please notify us as soon as possible at the same address. We will then correct our records and notify any third parties to whom such personal data may have been supplied.
Francis Campbell Ltd t/a Electric Fencing Direct.
Registered office at: